Support

Questions about your program, your plan, or your billing

Message your coach in the app — open Messages from the bottom navigation. Your coach writes your training and nutrition, sets your check-in schedule, and runs the business relationship, including anything to do with what you pay. We do not have access to those decisions and cannot change them on your behalf.

If your access has lapsed, the app shows your coach’s name and phone number so you can reach them directly.

Problems with the app itself

If something is broken — a screen will not load, a workout will not save, sign-in is failing — contact us and we will help.

support@healthyapp.coach

We reply within one business day. It helps to include your name, the coaching business you train with, and what you were doing when it went wrong.

Signing in

Your account was created by your coach, so sign in with the email address or mobile number they have for you. There is no sign-up in the app — an account has to come from a coach.

Forgotten your password? Reset it here.

Your data, and closing your account

You can delete your account and its data from inside the app at any time: Account › Settings › Delete account. It is permanent, and it does not require emailing us first.

What we collect and why is set out in the Privacy Policy, including how Apple Health data is handled on iOS.

Coaches and coaching businesses

Running a practice on HealthyApp, or want to? Write to support@healthyapp.coach. Coaching businesses are onboarded by our team rather than through self-service sign-up.

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