Text message opt-in

HealthyApp (healthyapp.coach) is a coaching platform owned by TSB Consulting Group LLC and operated by its affiliate Near Zero Labs LLC. TSB Consulting Group LLC sends HealthyApp’s text messages. Nobody receives a HealthyApp text without opting in themselves, and every consent box is unchecked until the person checks it. No marketing is sent by text.

Program terms: Text Message Terms · Privacy: Privacy Policy · Jump to: Coach lines (clients) · Platform notifications (coaches)

Coach lines: texts from a health coach to their clients

Each coach has their own HealthyApp number. Clients opt in in one of these ways. Every coaching text is signed “(Coach name), Your Health Coach” and links to healthyapp.coach.

Way 1 · On the coach's public sign-up page (open it live)

Every coach has a sign-up link they share with prospective clients. Anyone can open it without an account. The “Create your account” form has an optional Text messages section: a mobile number field and an unchecked consent box with the wording below, above the “Create account and join” button. See it live on a demo coach’s link: demo.healthyapp.coach/r/17c5ffb998428aaa8f0fdc59a4a164b6cc36.

Text me about my coaching. I agree to receive recurring automated text messages from HealthyApp, a TSB Consulting Group LLC service, and my health coach at the mobile number on my account: coaching messages, check-in and workout reminders, scheduling, and account notices. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase or of receiving coaching. Reply HELP for help or STOP to opt out at any time. SMS Terms · Privacy Policy (linked)

Way 2 · The client gives their coach their number, then replies YES

A client who wants to join gives their mobile number to their coach. The coach enters it on the invite form, which shows this notice beside the number and the Send button:

By adding this number you confirm this client shared it with you for their HealthyApp account. We'll text them once from your HealthyApp number asking them to reply YES. Their setup link and coaching texts follow only if they do. Message and data rates may apply; they can reply STOP at any time.

The client receives one text asking for consent. Nothing else is sent unless they reply YES. Their YES is the opt-in. The setup link that follows confirms it.

Hi Jordan! Ashley Garcia from Vera Wellness would like to set you up on HealthyApp for your coaching program. Reply YES to get texts from HealthyApp and Ashley: your account setup link, then coaching messages and reminders. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. — Ashley, Your Health Coach

YES

Hi Jordan! You're signed up for texts from Ashley and HealthyApp. Set up your HealthyApp account: https://vera.healthyapp.coach/invite/… Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. — Ashley, Your Health Coach

Way 3 · The client checks the box when they join

The sign-up agreement step has an optional Text messages box. The mobile number field, the wording and the unchecked box are in one card, above the continue button:

Text me about my coaching. I agree to receive recurring automated text messages from HealthyApp, a TSB Consulting Group LLC service, and my health coach at the mobile number on my account: coaching messages, check-in and workout reminders, scheduling, and account notices. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase or of receiving coaching. Reply HELP for help or STOP to opt out at any time. SMS Terms · Privacy Policy (linked)

Way 4 · The client turns texts on in Settings, or texts START

In Settings → Notifications the number field sits above a Text notifications switch, which is off until the client turns it on, with the same wording directly beneath it and a Save button. A client can also text START to their coach’s number.

Confirmation after opting in on a screen

HealthyApp: You're signed up for texts from Ashley and HealthyApp. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. — Ashley, Your Health Coach

Account notices, only to a number that has opted in

A client who opted in can be sent account links: a way back into an account they already have, the link that lets them sign in with their number as well as their email, and a password reset they asked for. None of these goes to a number without consent.

Hi Jordan! You're signed up for texts from Ashley and HealthyApp. Here's a link back into your HealthyApp account: https://vera.healthyapp.coach/invite/… Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. — Ashley, Your Health Coach

HealthyApp: tap to confirm this number so you can sign in with it, as well as your email: https://vera.healthyapp.coach/auth/confirm/contact/… Didn't ask for this? Ignore it. Reply STOP to opt out. — Ashley, Your Health Coach

HealthyApp: here's your link to choose a new password: https://vera.healthyapp.coach/auth/confirm?… It works once, for an hour. Didn't ask for this? Ignore it. Reply STOP to opt out. — Ashley, Your Health Coach

Platform notifications: alerts to coaches and business owners

The HealthyApp platform number texts coaches, business owners and their staff about their clients (a new message, a submitted check-in, items waiting for review), plus account notices. They opt in themselves on the screen where they enter their number.

When they set up their account (business owner shown)

Onboarding asks for a mobile number with an unchecked consent box directly beneath it. Text alerts need the box. Choosing “In-app only” doesn’t, and sends no texts.

Text me alerts about my clients. I agree to receive recurring automated text messages from HealthyApp, a TSB Consulting Group LLC service, at this number: new client messages, check-ins and items waiting for my review, and account notices. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply HELP for help or STOP to opt out at any time. SMS Terms · Privacy Policy (linked)

Coach onboarding

Or later in Settings → Notifications

Confirmation after opting in

HealthyApp: You're signed up for texts from HealthyApp. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

HELP and STOP

HELP

HealthyApp: messages and reminders from your health coach. Help: support@healthyapp.coach. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.

STOP

You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.

Frequency varies with coaching activity. Message and data rates may apply. Mobile numbers and text opt-in data are never shared with third parties or affiliates for marketing. Questions: support@healthyapp.coach.

TSB Consulting Group LLC (HealthyApp) · 515 E Grant Street, Phoenix, Arizona 85004